Skip to main content

Frequently Asked Questions

Got a question? We’ve got your answer! Please read through our FAQs below for helpful information about your experience. 

General Information

Using this site - ADA Accessibility

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

Do I need to be vaccinated for COVID-19 to purchase a Phish Summer Tour Travel Package and attend the event?

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue website.

I have an ADA Request. What’s the best way to request accommodations for my Phish Summer Tour Travel Package?

If you need to request ADA Accommodations for your Phish Summer Tour Travel Package, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

For accessible seating requests at the show, availability and type of accessible seating tickets will vary based on venue availability. Once your request is received, we will go over all available options.

These FAQs did not answer my question. How can I get in contact with you?

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you! 

Our Travel Packages

How do I place my order?

All Phish Summer Tour Travel Packages must be purchased online. After you click on your desired Travel Package, you will be directed to our ticketing partner, Ticketstoday, to make and finalize your order.
Travel Packages for Folsom Field in Boulder, CO and The United Center in Chicago, IL go on sale Wednesday, February 19, 2025 at 10 am local time. Travel packages for North Charleston go on sale Thursday, February 27 at 10 am ET

Is the price listed on the website the total price or the price per person?

Our website lists the per package price, which includes two or four guests. These prices do not include taxes & fees. Please note – if you are purchasing a Travel Package before April 4, 2025 you will have the option to either pay in full or opt-in to a payment plan. See more details about the payment plan option below.

How many rooms are included in my Travel Package?

All two person travel packages include one room, all four person travel packages include two rooms for four guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Do the Phish Summer Tour Travel Packages have an age restriction?

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the shows; however, the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

Is there a payment plan for Phish Summer Tour Travel Packages?

Yes, there is an optional payment plan for Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, April 4, 2025. If you purchase after April 4, 2025, you will be charged the full payment amount at the time of purchase.

Please note: the payment plan can only be selected at the time of purchase. If you chose to pay in full when purchasing your package, the payment plan cannot be opted into later.

Can I pay for my entire package before the additional payment is due?

If you purchase prior to April 4, 2025 and are on the payment plan but decide you’d like to make the second payment prior to the April 4, 2025 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Do the Travel packages come with tickets to Phish the venue?

Yes, all Travel Packages include two (2) or four (4) tickets to see Phish on their Summer Tour. 

How will I know where my seats will be at the venue?

When purchasing your package, you will have the option to select GA Floor or Seated Reserved Stands tickets during the purchase process. If you select Seated Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

How and where will I receive information about 100x Travel Package check-in?

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. These details are subject to change. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

How will I receive my merchandise?

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

What if my plans change and I no longer want my purchased Travel Package?

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, email us immediately at [email protected] and we will do what we can to help.

Hotel Information

What time is check-in and check-out at the available hotels?

100x abides by the hotel’s standard hotel policy listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

Folsom Field

  • Westin Denver : Check in 4pm / Check out 11am
  • Kimpton Monaco: Check in 4pm / Check out 11am
  • Home 2 Suites Longmont: Check in 4pm / Check out 12pm
  • Aloft Broomfield: Check in 3pm / Check out 12pm
  • Homewood Suites Broomfield: Check in 4pm / Check out 12pm
  • Hilton Garden Broomfield: Check in 3pm / Check out 12pm
  • Boulder Marriott: Check in 4pm / Check out 12pm
  • Hotel Boulderado: Check in 4pm / Check out 11am

North Charleston Coliseum

  • The Mills House: Check in 4pm / Check out 11am
  • Wingate By Wyndham: Check in 3pm / Check out 11am
  • Townplace Suites Charleston Airport: Check in 4pm / Check out 12pm
  • Residence Inn Charleston Airport: Check in 4pm / Check out 11am

United Center Chicago

  • Westin Michigan Ave: Check in 4pm / Check out 12pm

 

What parking is available at the hotels?

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual websites of the hotels. Please note that 100x is not responsible for any parking fees, which are subject to change, and determined by each hotel.

How far is each hotel from the venue?

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue

Folsom Field – Boulder, CO

  • Westin Denver: 27.6 Miles / 32 mins
  • Kimpton Monaco: 27.8 Miles / 32 mins
  • Home2 Suites Longmont: 13.9 Miles / 22 mins
  • Aloft Broomfield: 12.9 Miles / 17 mins
  • Homewood Suites: 10.0 Miles / 15 mins
  • Hilton Garden Inn Broomfield: 10.0 Miles / 14 mins
  • Boulder Marriott: 0.8 Miles / 4 mins / 15 min walk
  • Hotel Boulderado: 1.9 Miles / 7 mins / 25 min walk

North Charleston Coliseum – North Charleston, SC

  • The Mills House: 9.9 Miles / 20 mins
  • The Residence Inn / Airport : 0.7 Miles / 3 mins / 13 min walk
  • Wingate by Wyndham Coliseum: 1.1 Miles / 4 mins / 22 min walk
  • Town Place Suites Airport / Convention Center: 1 mile / 4 min / 14 min walk

United Center – Chicago, IL

  • The Westin – Michigan Ave: 3.7 miles / 15-20 mins

Will there be an incidental hold at my hotel?

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

I contacted the hotel and they do not have my reservation information, why is that?

We kindly request that you wait to reach out to your hotel with your specific request until 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share rooming lists with our hotel partners no earlier than one month from the arrival date. Make sure to reference that it’s for your 100x Travel Package when reaching out to the hotel team!

Travel Package Requests

Can I book additional nights at the hotel with my Travel Package? If so, how can I do this?

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at [email protected] with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by Tuesday June 3, 2025.

I purchased a Travel Package as a gift and will not be in attendance. How can the gift recipient redeem the package on my behalf?

Any Travel Package request must be submitted to 100x via email Tuesday June 3, 2025.

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to have the package holder information updated. Please email us at [email protected] with all of the information below prior to Tuesday June 3, 2025 with the request – requests are not guaranteed.

ORIGINAL PURCHASER NAME

ORIGINAL PURCHASE EMAIL

ORDER NUMBER

PACKAGE TYPE

NEW GUEST NAME

NEW GUEST EMAIL

NEW GUEST PHONE NUMBER

Once you have notified us by Tuesday June 3, 2025, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, merchandise and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

I have a specific request about my hotel stay, how can I make that request?

All hotel related requests can be sent directly to 100x at [email protected]. All requests must be submitted to 100x by Tuesday June 3, 2025.

I need to update the credit card information in order to pay for my Travel Package, how can I do this?

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.