Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the venue’s website.

If you need to request ADA Accommodations for your hotel reservation or experience at Phish Summer Tour, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you! 

All Phish Travel Packages must be purchased online. Travel Packages go on sale Wednesday, June 4th:

• Birmingham – 11 AM ET
• Alpharetta – 12 PM ET
• Hampton – 1 PM ET

After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner, Ticketstoday, to make and finalize your order.

Limited packages are still available and on sale now for Boulder, CO and North Charleston, SC!

The price listed on our website for travel packages is the full ‘per package’ price for two guests, inclusive of fees.

Please note – if you are purchasing a Travel Package for Birmingham, Alpharetta, or Hampton before Friday, July 11th, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

If you are purchasing a Travel Package for Boulder, North Charleston, or Chicago, you will need to pay in full for the package.

Yes, by purchasing a Travel Package you are removing yourself from the ticket lottery.

All Travel Packages for the September Summer Tour dates include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is an optional payment plan for Birmingham, Alpharetta, and Hampton Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, July 11th. If you purchase after Friday, July 11th, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you are purchasing a Travel Package for Boulder, North Charleston, or Chicago, a payment plan is not available at this time.

For September Summer Tour dates, if you purchase prior to Friday, July 11th and are on the payment plan but decide you’d like to make the second payment prior to the July 11th due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

You will receive an email from Ticketstoday 3 days prior to a payment date. If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

When purchasing your package, you will have the option to select General Admission or Premium Reserved tickets during the purchase process where available. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

Yes! You will have the same ticket type and seat locations for reserved tickets for all nights included within your Travel Package.

Yes! You have tickets for each show night included in your Travel Package.

All tickets will be digital. In the weeks leading to the event, you will receive an email from Ticketmaster where you can claim your tickets to the show. Please note, you will need to click into this email and add your tickets to your Ticketmaster account, digital wallet OR print prior to getting to the show. You will be required to use the same email address used to purchase your Travel Package to access your tickets in Ticketmaster. If you experience any issues accessing your tickets there will be friendly and knowledgeable 100x Staff at each hotel on check-in day to assist with any questions.

If you need additional ticketing assistance before you arrive, please email [email protected].

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!
Please note we cannot ship merchandise before or after the event.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates! Please note that not all packages include transportation.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

Folsom Field – Boulder, CO – July 3-5, 2025

• Westin Denver : Check in 4PM / Check out 11AM
• Kimpton Monaco: Check in 4PM / Check out 11AM
• Home 2 Suites Longmont: Check in 4PM / Check out 12PM
• Aloft Broomfield: Check in 3PM / Check out 12PM
• Homewood Suites Broomfield: Check in 4PM / Check out 12PM
• Hilton Garden Broomfield: Check in 3PM / Check out 12PM
• Boulder Marriott: Check in 4PM / Check out 12PM
• Hotel Boulderado: Check in 4PM / Check out 11AM

North Charleston Coliseum – North Charleston, SC – July 11-13, 2025

• The Mills House: Check in 4PM / Check out 11AM
• Wingate By Wyndham: Check in 3PM / Check out 11AM
• Townplace Suites Charleston Airport: Check in 4PM / Check out 12PM
• Residence Inn Charleston Airport: Check in 4PM / Check out 11AM

United Center – Chicago, IL – July 18-20, 2025

• Westin Michigan Ave: Check in 4PM / Check out 12PM

The Coca-Cola Amphitheater – Birmingham, AL – September 13-14, 2025

• Sheraton Birmingham Hotel: Check in 4PM  / Check out 11AM

Ameris Bank Amphitheatre – Alpharetta, GA – September 16-17, 2025

• Hyatt Place Atlanta/Alpharetta/North Point Mall: Check in 3PM  / Check out 12PM
• Aloft Alpharetta: Check in 3PM  / Check out 12PM

Hampton Coliseum – Hampton, VA – September 19-21, 2025

• Embassy Suites by Hilton Hampton Convention Center: Check in 4PM  / Check out 11AM
• Hilton Garden Inn Hampton Coliseum Central: Check in 3PM  / Check out 12PM
• Holiday Inn Express Hampton – Coliseum Central: Check in 3PM  / Check out 11AM
• Courtyard Hampton Coliseum: Check in 3PM  / Check out 12PM
• The Landing at Hampton Marina, Tapestry Collection: Check in 4PM  / Check out 11AM
• Hampton Inn Hampton Newport News: Check in 3PM  / Check out 11AM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. See the distance of each hotel from the venue listed below.

Folsom Field – Boulder, CO – July 3-5, 2025

• Westin Denver: 27.6 Miles / 32 mins
• Kimpton Monaco: 27.8 Miles / 32 mins
• Home2 Suites Longmont: 13.9 Miles / 22 mins
• Aloft Broomfield: 12.9 Miles / 17 mins
• Homewood Suites: 10.0 Miles / 15 mins
• Hilton Garden Inn Broomfield: 10.0 Miles / 14 mins
• Boulder Marriott: 0.8 Miles / 4 mins / 15 min walk
• Hotel Boulderado: 1.9 Miles / 7 mins / 25 min walk

North Charleston Coliseum – North Charleston, SC – July 11-13, 2025

• The Mills House: 9.9 Miles / 20 mins
• The Residence Inn / Airport : 0.7 Miles / 3 mins / 13 min walk
• Wingate by Wyndham Coliseum: 1.1 Miles / 4 mins / 22 min walk
• Town Place Suites Airport / Convention Center: 1 mile / 4 min / 14 min walk

United Center – Chicago, IL – July 18-20, 2025

• The Westin – Michigan Ave: 3.7 miles / 15-20 mins

The Coca-Cola Amphitheater – Birmingham, AL – September 13-14, 2025

• Sheraton Birmingham Hotel: 0.8 mi / 3 min drive / 19 min walk

Ameris Bank Amphitheatre – Alpharetta, GA – September 16-17, 2025

• Hyatt Place Atlanta/Alpharetta/North Point Mall: 1.2 mi / 4 min drive
• Aloft Alpharetta: 1.4 mi / 5 min drive

Hampton Coliseum – Hampton, VA – September 19-21, 2025

• Embassy Suites by Hilton Hampton Convention Center: 0.4 mi / 9 min walk
• Hilton Garden Inn Hampton Coliseum Central: 1.3 mi / 29 min walk / 3 min drive
• Holiday Inn Express Hampton – Coliseum Central: 0.9 mi / 19 min walk / 3 min drive
• Courtyard Hampton Coliseum: 0.6 mi / 12 min walk / 2 min drive
• The Landing at Hampton Marina, Tapestry Collection: 3 mi / 9 min drive
• Hampton Inn Hampton Newport News: 2 mi / 8 min drive

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME / SHOW DATE & CITY –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests for July Summer Tour dates must be submitted to 100x by Tuesday, June 3, 2025. 

All requests for September Summer Tour dates must be submitted to 100x by Friday, August 22, 2025.

Any request for July Summer Tour dates (Boulder, Charleston, & Chicago) must be submitted to 100x by Tuesday, June 3, 2025. Any request for September Summer Tour dates (Birmingham, Alpharetta, & Hampton) must be submitted by Friday, August 22, 2025. 

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please reach out to us HERE and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us either by Tuesday, June 3, 2025 or Friday, August 22, 2025, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

If concert tickets are already in your Ticketmaster account, you will be responsible for ensuring those tickets are transferred over to the new package holder. Please find more details on how to transfer tickets via mobile and desktop on Ticketmaster’s website.

Please note: Travel Package transfers include the entire package (hotel stay, transportation, merchandise and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x HERE. All requests for July Summer Tour dates (Boulder, Charleston, & Chicago) must be submitted to 100x by Tuesday, June 3, 2025. All requests for September Summer Tour dates (Birmingham, Alpharetta, & Hampton) must be submitted by Friday, August 22, 2025.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.